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Q: Should job descriptions be changed frequently?
A: Since job descriptions are developed in alignment with the job nature, organization structure and business processes which are relatively long-term and stable, normally they should be considered as permanent unless there are significant changes in corporate directives which subsequently affect business processes, organization structure and job nature.. |
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 HMI Cultural Change Initiatives - V Circle Continuous Improvement Programme |
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| Toys LiFung (Asia) Limited, October 18, 2010 |
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We are proud to announce that HMI Consulting has successfully assisted Toys LiFung (Asia) Limited to launch the V-Circle Continuous Improvement Programme on October 18, 2010.
In order to enhance cross-functional cooperation and foster a total quality culture within the company, Toys LiFung (Asia) Limited appointed HMI Consulting to develop a continuous improvement initiative named V-Circle Programme. This programme, derived from the concept of Quality Circle, is composed of staff from different functions to form task force teams. The teams have the opportunity to learn how to identify, analyze and solve work-related problems and present their solutions to management in order to improve the performance of the company, via which cross-functional cooperation is motivated.
Being a V-circle member means a lot more than implementing improvement project. It is an exciting journey to strive for innovation and continuous improvement, creating values for the participants, the team and the company as a whole. The programme will last for 9 months, and the participants will be equipped with all required techniques in problem solving, generating creative improvement ideas, decision making, project implementation and management. The continuous improvement culture is thus created in the fun and motivating environment, which contributes to the long term success of the company.
Upcoming Event!
Training Workshop on Handling Difficult Customers |
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Customer service plays an important role in the development of Hong Kong’s economy. As customers’ demands become more complicated, the front-line customer service personnel find their job more difficult. They not only have to cope with the increasing daily workload, but also need to deal with customer complaints and other special situations: some customers are extremely picky, while some are irrational. How to handle customers’ problems in different situations? How to master the art of achieving customer satisfaction without sacrificing the company’s interests? This workshop aims to equip participants with knowledge and field-proven techniques through a step-by-step approach for handling difficult customers.
Workshop Content:
• Challenges for Customer Service Personnel in Nowadays Society
• The Customer Demand Model
• Types of Difficult Customers and What they do
• The Right and Responsibility of Front-line Customer Service Personnel
• Steps for Handling Customer Complaints in Different Situations
• The Buildup of Positive Thinking
• Stress Management for Frontline Staff
• Listening and Probing Techniques
• How to Get Difficult Customers on Your Side
• Techniques to Turn down Unacceptable Demand
• Negotiation Model for Win-win Situation
• Case Study and Role Play: Dealing with different types of Difficult Customers
• Turning Customer Complaints into Sales
Date: November 18, 2010 (Thursday)
Time: 9:30am - 5:00pm
Medium: Cantonese with Chinese Handout
Fee: HK$1,100 (Regular), HK$1,000 (Member of CMA)
To register for this workshop, please click HERE. To learn more on how HMI Consulting can help your company's management team to enhance corporate and departmental performance, please call (852) 3627 3673 or email to info@hmi.hk. |
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| Free Expense Audit Service |
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What effect would 20% reduction in overhead costs have on your business?
HMI Consulting now partners with Expense Reduction Analysts to offer 1-hour free advisory meeting and audit service to help top management to identify core expense reduction opportunities. Expense Reduction Analysts (ERA), the leading specialists in expense reduction implementation, can help to bring your overhead costs down without sacrificing quality, at no risk to you. ERA focus on overhead expenses which are rather common across industries.
“ERA category expertise and no saving no fee remuneration were of great interest to us. We were particularly pleased with the way that they consulted and worked with our people. The results that they achieved are outstanding and the extra cost savings have dropped to the bottom lines as profit” - OPSM
For more information about the free expense audit service, please call (852) 3627 3673 or email to info@hmi.hk.
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| October 2010 HR Highlights |
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Economic Overview
The University of Hong Kong's Hong Kong Institute of Economics and Business Strategy expects the city's real gross domestic product to jump by 5.8% year-on-year in the third quarter - up from its previous estimate of 5.3%, because of a strong pickup in external demand. It also forecasts 4.8% growth in the final quarter. However, these predictions show slower growth than the 8% and 6.5% increases in the first two quarters. The institute also estimates 6.2% growth for the full year, up from the 5% it forecast early this year and slightly higher than the government's prediction of a 5% to 6% growth rate, and there was room for employers to increase staff pay by around 5%. [Source: SCMP (A2) / China Daily (H4), 7 Oct 2010]
Moreover, Hong Kong's manufacturing activity expanded for the 14th straight month in September. The purchasing managers index rose to 52.8 from 52.3 in August, and was the highest since May when it reached 53.2, according to HSBC Holdings. A reading above 50 indicates expansion. September's growth was backed by an overall increase in new orders, while those from the mainland dropped for the first time since May last year. [Source: The Standard Online / China Daily (H2), 6 Oct 2010]
Consumer prices in Hong Kong gained 2.6% from a year earlier, according to the data released by the Censes and Statistics Department. Excluding effects of one-off government measures such as electricity subsidies and waivers of property rates and public housing rentals, inflation was 2.2%, compared with 1.9% in August. Meanwhile, Hong Kong's private housing rentals rose 16.7% in September, real estate broker Centaline Property Agency said. [Source: The Standard Online, 22 Oct 2010]
A survey, which collected data from 93 organisations based in Hong Kong, indicated average pay increased from 2.1% to 2.6% at different staff levels from July 2009 to June 2010, with the largest increases going to supervisory and technical staff. The projected pay growth, worked out from answers by 66 organisations, would be around 3% next year, according to the survey jointly conducted by the Hong Kong People Management Association and Hong Kong Baptist University. [Source: China Daily (H1) / HKEJ (P8), 22 Oct 10]
In China, nearly two-thirds of companies intend to hire new staff in 2011, according to a report released on Friday by employment service provider Regus. About 62% of employers in China plan to increase their payrolls next year, compared with 36% of companies globally. Also, only 17.1% of the companies surveyed in China will reduce overheads in 2011, compared with the global average of 45%. Regus' report was based on a survey of more than 10,000 businesses around the world in August and September.. [Source: China Daily, 9 Oct 2010]
Disclaimer: Should there be any different views in the interpretation, please always refer to the original media source as reference. HMI Consulting accepts no liability in respect of the accuracy and truthfulness of the materials included in this Economic Highlights.
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About HMI Consulting Limited |
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HMI Consulting is a leading HR consulting firm specializing in Performance Management, Compensation & Benefits Design, Talent Development & Business Process Improvement. With the primary focus in Hong Kong, PRC and Taiwan, our experienced consultants have worked across a wide range of industries covering Manufacturing & Industrial, Trading, Transportation & Logistics, Financial & Insurance.
Partners:
Contact: HMI Consulting Limited 20/F, Central Tower, 28 Queen's Road, Central, Hong Kong Tel: (852) 3627 3673 Fax: (852) 3629 1056 Email: info@hmi.hk http://www.hmi.hk |
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